Refund Policy
Last Updated: May 2026
CertumCore LLC provides professional payment operations review services. This policy explains how refund requests are handled for paid review engagements.
1. Professional Review Services
CertumCore reviews payment processor statements, settlement records, fee summaries, screenshots, and related operational payment information provided by the customer.
Because these services involve time-based professional review, analysis, and preparation, payments are generally non-refundable once review work has begun.
2. Refund Requests Before Review Work Begins
Refund requests may be considered on a case-by-case basis if submitted before CertumCore has begun review work.
To request review of a payment or billing concern, contact CertumCore at support@certumcore.com.
3. No Guaranteed Financial Outcome
CertumCore does not guarantee savings, fee reductions, processor corrections, refunds from third parties, or specific business outcomes.
Review findings are based on the records provided and the scope of the engagement.
CertumCore provides independent review and observations based on the records provided. Services are informational in nature and do not constitute legal, tax, accounting, or regulatory advice.
4. Customer Responsibility
Customers are responsible for providing accurate and relevant records needed to support the review. CertumCore may request additional context if submitted records are incomplete or unclear.
5. Payment Processing
Payments are processed through Stripe. Stripe may provide payment receipts, transaction records, and related payment-processing notices.
By completing a payment, customers may also be subject to applicable Stripe terms, policies, and payment-processing requirements.
6. Contact
For refund, billing, or service questions:
CertumCore LLC
Email: support@certumcore.com